Subject to the Spanish Law 3/2014, any customer may cancel the contract within 14 working days from the receipt of the product. Energy Sistem extends the return period to 30 days from the date of receipt
. Accessories, spare parts, Sport earphones, Urban earphones and Sport Bluetooth earphones have to be returned within 15 days. Only products purchased at our online store will be accepted.
Please fill in the RETURN FORM
to return a product and take into account the following points:
Our Customer Service will send you an email with the return authorization number once you have filled in the Return Form. This number shall appear on the packet containing the goods to be returned.
The product must be in perfect condition and has to be protected accordingly before sending it. You must send it together with all accessories, instructions, wrappings and original packaging. All of them must be in the same condition as when purchased.
The cost of returning the product to our facilities will be deducted from the amount to be refunded, unless the product is faulty or does not correspond with the description, features or specific uses.
3.95 € (VAT included) if the amount to be refunded is lower or equal to 15 €.
2.95 € (VAT included) if the amount to be refunded is lower or equal to 49.99 € and equal to or higher than 15.01 €.
If the amount is higher than 49.99 €, return costs are free.
The cost of returning a product from the Canary Islands, Ceuta and Melilla is 11 € (VAT included).
If you choose the latter option, you will have to leave the packet together with the provided documents at the post office (Correos) of your choice.
We will check that the package received at our facilities is correct and will proceed to refund the amount that corresponds to the returned products. The refund will be made within a period of 7 days after receiving the packet at our facilities.
You can choose one of the following refund options:
GET ENERGIES AS A REFUND: We will give you the Energies that correspond to the purchase price. The redeemed Energies that correspond to the Renewal Plan or any other promotions won't be added to your Club Energy account.
MONEY REFUND: Money will be refunded using the same payment method chosen to make the purchase. If the chosen payment method was bank transfer or cash on delivery, you shall provide us with your bank account number in order to make the refund. Costs related to processing, Pay Pal and cash on delivery as well as the value of the Energies redeemed on the purchase will be deducted from the amount to be refunded. These Energies won't be added to your Club Energy account.
If you have any questions, please contact our Customer Service on +34 966 831 058 (Monday to Friday from 9 a.m. to 8 p.m.) or email https://www.energysistem.com/en/company/contact