FAQS

- Valid for United states of america
How to buy?
  • Fist of all, we suggest you to registrer at our website, this way you will join our great club, Club Energy, where you can benefit from many advantages like getting Energies (points) which are reedemable for juicy profit. You can purchase on line without being registred because it is not necessary.

  • Afterwards, you have to choose the poduct or products you are interested in to put them into your basket. Once you have choosen all of them you just have to click the button continue that appears on the right hand side next to the selected items, then follow the steps (select method of payment, delivery details, etc...)

  • Once you have finished the purchasing process, a confirmation e-mail will be sent to your account to confirm that the purchase is correct.

  • From that moment, your order will be placed and sent, so all you have to do is waiting its arrival at the address indicated on the purchase.

  • In the received e-mail, you will find a link to check the order status.

Which methods of payment are there?
  • Your Visa /MasterCard.

    If you chose this option, you will go on a secure server through our virtual TPV bank, so you will be able to make your transaction in the most liable security system.

    If the secure payment system is not activated you should contact your bank in order of being able of purchasing.

  • PayPal

    We suggest you to use this method of payment, since is the plainest. If you decide to pay with PayPal, we will go on a secure server with PayPal so that you will carry out the transaction with the most liable security system.

    This payment method has an increase of 3€ management costs.

    Do you need more information about PayPal?

    PayPal allows you to create an account on the Internet and send money using different methods (credit card or bank account) to diffent users. Your financial information will remain confidential and the shop online will not have access to your credit card number nor your bank information.

    To create an account or get more information you can click here:www.paypal.com

Are the products in guarantee?
All the Energy Sistem products bought in our online shop have 36 months guarantee, including the exhibition products.

To activate the garantee you have to sign in the Energy Club and register the product/s at "REGISTER A PRODUCT".

To enter the Club Energy, you have to click here:https://www.energysistem.com/community

Can any product be registered in the Club Energy?
All the products, both Energy Sistem or Soyntec, could be registered in the Club Energy, this way you will get Energies that could be exchanged by discounts.

https://www.energysistem.com/community

Can I return my purchase?
If you are not satisfied, you can return your purchases made on store.energysistem.com. Only the return of purchases made from our online store will be accepted.

It is possible to request a refund within 30 days of receiving the purchase, except for accessories, spare parts and Sport, Urban, Sport Bluetooth earphones and Earphones Bluetooth devices, whose deadline is 15 days.

The reasons that may cause an item return are the following:

If you are not satisfied with your purchase:

We will refund to you the amount of the order. You will pay the costs of returning the device; you may choose the transport you prefer. If you make the refund through our courier (Correos Express), the cost of 5 € (VAT included) if you make it from the Iberian Peninsula or the Balearic Islands or 11 € (VAT included) from the Canary Islands, Ceuta or Melilla, will be deducted from the amount to be repaid.

Refund policy:

To return a product you must fill and submit the following form http://store.energysistem.com/en/devolucion
If you have any question, please contact our Customer Service or call us at +34 966 813 303.

The refund will be made using the original method of payment, except where the payment was made via bank transfer or by cash on delivery, for which you may provide us with your bank account number in order to proceed with the refund. Original processing, cash on delivery and delivery costs will not be refunded.

IMPORTANT:

No refund nor any exchange will be made by store.energysistem.com until the reception and the packaging and accessories condition have been checked and the item has been received to our warehouse.

The price to be refunded is the original price contained in the order, including shipping costs, except for the original processing costs or cash on delivery, which will only be returned in case store.energysistem.com is responsible for the cause of returning the product.

RETURN THE PRODUCT

Which is the final cost of the product?
In order to know the total amount of your purchase, including the delivery expenses, you have to add the items to your basket and click on the button "Continue"situated in the menu on the right side in order to write your country and post code.

Do I have to be registered to be able to buy?
You can purchase without being registered or register yourself at our Club Energy. Choosing the second option will give you the advantage of getting Energies (points) exchangeable for discounts.

https://www.energysistem.com/community

What to do if the product is stopped by the customs?
WARNING! Customs legislation varies from country to country, for this reason foreign customers are in charge of the duty customs and/or the shipping fees that may arise. The shipping fees do not include customs duties nor VAT of the origin country. In case you refuse to pay for the costs, a price refund is subject to the reception of goods in our warehouse.
Which are delivery deadlines?
Please note that you will receive your order once we have verified that the paymend has been made and that all products are in stock (see order). Once the order has shipped, you will receive an email with a tracking number.

What is the Club Energy?
The Club Energy is a community that was created for all Energy Sistem users. A meeting point for everyone who loves Energy Sistem technology, where you can stay informed about the latest news, join exclusive promotions and get great discounts just for partners More information
If you have more doubts, contact us on our customer service phone number: +34 966 813 303 or fill in the following form contact.
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