If you are not satisfied, you can return your purchases made on store.energysistem.com. Only the return of purchases made from our online store will be accepted.
It is possible to request a refund within 30 days of receiving the purchase, except for accessories, spare parts and Sport, Urban, Sport Bluetooth earphones and Earphones Bluetooth devices, whose deadline is 15 days.
The reasons that may cause an item return are the following:
If you are not satisfied with your purchase:
We will refund to you the amount of the order. You will pay the costs of returning the device; you may choose the transport you prefer. If you make the refund through our courier (Correos Express), the cost of 5 € (VAT included) if you make it from the Iberian Peninsula or the Balearic Islands or 11 € (VAT included) from the Canary Islands, Ceuta or Melilla, will be deducted from the amount to be repaid.
To return a product you must fill and submit the following form http://store.energysistem.com/en/devolucion
If you have any question, please contact our Customer Service
or call us at +34 966 813 303.
The refund will be made using the original method of payment, except where the payment was made via bank transfer or by cash on delivery, for which you may provide us with your bank account number in order to proceed with the refund. Original processing, cash on delivery and delivery costs will not be refunded.
No refund nor any exchange will be made by store.energysistem.com until the reception and the packaging and accessories condition have been checked and the item has been received to our warehouse.
The price to be refunded is the original price contained in the order, including shipping costs, except for the original processing costs or cash on delivery, which will only be returned in case store.energysistem.com is responsible for the cause of returning the product.RETURN THE PRODUCT