FAQS

- Valid for United states of america
How to buy?
  • Fist of all, we suggest you to registrer at our website, this way you will join our great club, Club Energy, where you can benefit from many advantages like getting Energies (points) which are reedemable for juicy profit. You can purchase on line without being registred because it is not necessary.

  • Afterwards, you have to choose the poduct or products you are interested in to put them into your basket. Once you have choosen all of them you just have to click the button continue that appears on the right hand side next to the selected items, then follow the steps (select method of payment, delivery details, etc...)

  • Once you have finished the purchasing process, a confirmation e-mail will be sent to your account to confirm that the purchase is correct.

  • From that moment, your order will be placed and sent, so all you have to do is waiting its arrival at the address indicated on the purchase.

  • In the received e-mail, you will find a link to check the order status.

Which methods of payment are there?
  • Your Visa /MasterCard.

    If you chose this option, you will go on a secure server through our virtual TPV bank, so you will be able to make your transaction in the most liable security system.

    If the secure payment system is not activated you should contact your bank in order of being able of purchasing.

  • PayPal

    We suggest you to use this method of payment, since is the plainest. If you decide to pay with PayPal, we will go on a secure server with PayPal so that you will carry out the transaction with the most liable security system.

    This payment method has an increase of 3€ management costs.

    Do you need more information about PayPal?

    PayPal allows you to create an account on the Internet and send money using different methods (credit card or bank account) to diffent users. Your financial information will remain confidential and the shop online will not have access to your credit card number nor your bank information.

    To create an account or get more information you can click here:www.paypal.com

Are the products in guarantee?
All the Energy Sistem products bought in our online shop have 36 months guarantee, including the exhibition products.

To activate the garantee you have to sign in the Energy Club and register the product/s at "REGISTER A PRODUCT".

To enter the Club Energy, you have to click here:https://www.energysistem.com/community

Can any product be registered in the Club Energy?
All the products, both Energy Sistem or Soyntec, could be registered in the Club Energy, this way you will get Energies that could be exchanged by discounts.

https://www.energysistem.com/community

Can I return my purchase?
Subject to the Spanish Law 3/2014, any customer may cancel the contract within 14 working days from the receipt of the product.Energy Sistem extends the return period to 30 days from the date of receipt. Accessories, spare parts, Sport earphones, Urban earphones and Sport Bluetooth earphones have to be returned within 15 days. Only products purchased at our online store will be accepted.

Please fill in the RETURN FORM to return a product and take into account the following points:
  • Our Customer Service will send you an email with the return authorization number once you have filled in the Return Form. This number shall appear on the packet containing the goods to be returned.
  • The product must be in perfect condition and has to be protected accordingly before sending it. You must send it together with all accessories, instructions, wrappings and original packaging. All of them must be in the same condition as when purchased.
  • If the product does not meet your needs and the paid price is higher than 100 €, both shipping and return costs are free if you choose our carrier, TNT, to return the product. This is valid for France, Italy, Belgium, Germany, United Kingdom and Ireland (except islands). To return products whose price is lower than 100 € or if you dont send the products from one of the above mentioned countries, you can choose the carrier you prefer. If the product is faulty or does not correspond with the description, features or specific uses, we shall cover all costs.
You shall always keep the documents containing the return details and the return authorization number.

We will check that the packet received at our facilities is correct and will proceed to refund the amount that corresponds to the returned products. The refund will be made within a period of 7 days after receiving the packet at our facilities.

You can choose one of the following refund options:
  • GET ENERGIES AS A REFUND: We will give you the Energies that correspond to the purchase price. The redeemed Energies that correspond to the Renewal Plan or any other promotions won't be added to your Club Energy account.
  • MONEY REFUND: Money will be refunded using the same payment method chosen to make the purchase. If the chosen payment method was bank transfer or cash on delivery, you shall provide us with your bank account number in order to make the refund. Costs related to processing, Pay Pal and cash on delivery as well as the value of the Energies redeemed on the purchase will be deducted from the amount to be refunded. These Energies won't be added to your Club Energy account.

RETURN FORM

If you have any questions, please contact our Customer Service on +34 966 813 303 (Monday to Friday from 9 a.m. to 8 p.m.) or email https://www.energysistem.com/en/company/contactRETURN THE PRODUCT

Which is the final cost of the product?
In order to know the total amount of your purchase, including the delivery expenses, you have to add the items to your basket and click on the button "Continue"situated in the menu on the right side in order to write your country and post code.

Do I have to be registered to be able to buy?
You can purchase without being registered or register yourself at our Club Energy. Choosing the second option will give you the advantage of getting Energies (points) exchangeable for discounts.

https://www.energysistem.com/community

What to do if the product is stopped by the customs?
WARNING! Customs legislation varies from country to country, for this reason foreign customers are in charge of the duty customs and/or the shipping fees that may arise. The shipping fees do not include customs duties nor VAT of the origin country. In case you refuse to pay for the costs, a price refund is subject to the reception of goods in our warehouse.
Which are delivery deadlines?
Please note that you will receive your order once we have verified that the paymend has been made and that all products are in stock (see order). Once the order has shipped, you will receive an email with a tracking number.

What is the Club Energy?
The Club Energy is a community that was created for all Energy Sistem users. A meeting point for everyone who loves Energy Sistem technology, where you can stay informed about the latest news, join exclusive promotions and get great discounts just for partners More information
If you have more doubts, contact us on our customer service phone number: +34 966 813 303 or fill in the following form contact.
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